Refund policy
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it and in its original packaging.
- You’ll also need the receipt or proof of purchase.
To start a return, contact us at hello@getnailing.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, feel free to contact us at hello@getnailing.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective or damaged.
- You receive the wrong item.
We’ll evaluate the issue promptly and make it right.
Refunds
Once we receive and inspect your return, we’ll notify you if your refund has been approved or rejected.
- If approved, you’ll be automatically refunded to your original payment method within 10 business days.
- Please note: A 5% restocking fee may apply depending on the condition of the packaging upon return.
- It may take some time for your bank or credit card company to process and post the refund.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@getnailing.com.
Warranty Policy
At Bill's Nail Nation, we stand behind the quality of our products and offer a warranty on our product for 60 days after purchase.
What’s Covered
This warranty covers:
- Defects in materials or workmanship.
- Malfunctions under normal use and conditions.
What’s Not Covered
This warranty does not cover:
- Normal wear and tear.
- Damage caused by misuse, accidents, or improper maintenance.
- Unauthorized repairs or modifications.
- Products used for purposes other than their intended use.
How to Make a Warranty Claim
To make a claim, contact us at hello@getnailing.com with:
- Your order number or proof of purchase.
- A detailed description of the issue.
- Photos or videos showing the defect, if applicable.
Our team will review your claim. If approved, we will:
- Repair the product,
- Replace the product, or
- Provide a refund at our discretion.
Shipping for Warranty Claims
- Customers may be responsible for return shipping costs.
- If your claim is approved, we will cover the cost of shipping the repaired or replacement item back to you.
For any questions about our warranty policy, reach out to us at hello@getnailing.com.